Frequently Asked Questions

1. How can I place an order?

You can place your order directly through our website by selecting your desired product, size, and quantity, then proceeding to checkout.

2. How can I know my size?

Please refer to our Size Guide available on the product page before placing your order. If you need assistance, feel free to contact our customer support team.

3. What payment methods do you accept?

We offer the payment methods available at checkout, including Cash on Delivery (COD) and other applicable payment options.

4. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for eligible orders within Pakistan.

5. How long will my order take to arrive?

Orders are generally delivered within 15 business days after confirmation. Delivery times may vary depending on your location and courier service.

6. How can I track my order?

Once your order has been dispatched, you will receive your tracking details through WhatsApp/email/SMS, where applicable.

7. Can I cancel my order?

You may request cancellation within 7 hours of placing your order. Once your order has been processed or dispatched, cancellation may not be possible.

8. Can I exchange or return my order?

Yes, eligible products can be exchanged or returned according to our Exchange & Return Policy. Items must be unused, unworn, unwashed, and returned with their original tags and packaging.

9. Are sale items eligible for exchange or return?

Unless otherwise stated, sale, discounted, customized, and made-to-order items are generally not eligible for exchange or return.

10. What if I receive a damaged or incorrect item?

We’re sorry if something went wrong. Please contact us within 48 hours of receiving your order and share clear pictures/videos of the item and packaging. Our team will assist you with the next steps.

11. Can I change my delivery address after placing an order?

Please contact us as soon as possible if you need to update your address. Changes may not be possible once the order has been dispatched.

12. Do you offer international shipping?

[Yes, we ship internationally / Currently, we only deliver within Pakistan.] Please contact our customer support team for international shipping information.

13. Are the colors of the products exactly as shown online?

We make every effort to display colors accurately. However, slight variations may occur due to lighting, photography, and individual screen settings.

14. Are your products ready to wear?

Product availability and stitching status may vary by collection. Please check the product description for details regarding ready-to-wear, unstitched, or made-to-order products.